Statuses
Rename, color and group your store's order statuses so they are easy to read and correctly understood in Fullmetrix.
Every order in your store has a status, such as "processing", "shipped" or "cancelled". Each platform has its own statuses, and many stores add more through modules, for example "being prepared" or "return in progress". The Statuses tab lists every status we found in your orders and lets you set three things for each one, its display name, its color and its group.
To open it, click Settings in the sidebar, then the Statuses tab. The page is titled Order statuses.
How the list fills up
You do not create statuses. We discover them in your orders after each sync. When your store starts using a new status, it appears in the list with a suggested name, color and group.
If a status you just created in your store does not show yet, click Refresh statuses at the top right. We read the statuses of all your orders again and add the missing ones. The message Statuses refreshed from orders confirms it. A status only appears once at least one synced order carries it.
Refreshing never replaces the names and colors you chose.
If the page shows No statuses discovered, no order has been synced yet. Wait for your history import to finish, then click Refresh statuses.
Table columns
| Column | What it holds |
|---|---|
| Dot | The current color of the status |
| Slug | The status identifier in your store, for example processing or on-hold. It cannot be changed |
| Display name | The name you will read everywhere in Fullmetrix |
| Canonical group | The family the status belongs to, explained below |
| Color | The color of the status label |
Rename a status
Technical identifiers are often hard to read, such as on-hold or awaiting-bank-wire. Give them a name your whole team understands.
Edit the name
Click in the status's Display name field and type the new name, for example "Awaiting bank transfer".
Change the color if needed
Click the dot in the Color column. Pick one of the ten suggested colors, or type a six-digit color code such as #37b24d and press Enter.
Save
Click Save below the table. The button stays greyed out until something changes. The message Statuses saved confirms it.
You can edit several statuses before clicking Save once. If you leave the page without saving, your changes are lost.
The new name and color show in the orders list and on each order's page. They also appear in the Excluded order statuses card of the Reports tab.
Choose the right canonical group
The canonical group tells Fullmetrix what a status means, whatever it is called in your store. There are seven groups.
| Group | Pick it for an order that is |
|---|---|
| Completed | Delivered or finalized |
| Processing | Paid and being handled or shipped |
| Pending | Created but not paid yet, or waiting for an action |
| Cancelled | Cancelled before being fulfilled |
| Refunded | Refunded to the customer |
| Failed | With a declined or failed payment |
| Draft | Created without being confirmed |
We suggest a group for every status your platform knows. For a status added by a module or created by hand, the suggested group is often Processing. Check it, because a "return accepted" status filed under Processing would be treated as an active sale.
The group is mostly used by conversion import to your ad platforms. Orders in the Completed and Processing groups are suggested by default as orders to send. When an order already sent later moves to the Cancelled, Refunded or Failed group, we retract the conversion on the ad platform.
The group does not remove any order from your reports. To exclude the orders of a status, tick it in Excluded order statuses, in the Reports tab.