This page gathers the questions we hear most often. Each answer takes a few sentences and links to the full page. If a word is unfamiliar, the glossary defines it. If your question is not here, write to us.

Getting started

Connecting your store

Data and numbers

Advertising

Marketing and WhatsApp

Account and billing

Security and privacy

Contact support

Report a problem from the app or by email, with the right details and no sensitive data.

Glossary

Understand every word and metric used in Fullmetrix and in this documentation, with a link to the page that explains it in detail.

FAQ

Getting startedCopy Anchor Link

What is Fullmetrix for?

What do I need to get started?

How long does it take to get up and running?

I did not receive the verification email

What is the difference between an organization and a company?

Do I need a credit card to try Fullmetrix?

How do I invite a colleague?

Connecting your storeCopy Anchor Link

Which e-commerce platforms are supported?

What is the connection code?

How do I connect a Shopify store?

The Waiting for plugin connection block does not change

How long does the history import take?

Do I have to wait for the import to finish?

Can I connect several stores?

Does Fullmetrix change anything in my store?

Does the connector slow down my store?

My synchronization is blocked by Cloudflare

What happens if I click Disconnect?

Data and numbersCopy Anchor Link

How quickly does a new order show up?

Why do my numbers differ from my back office?

Which order statuses are counted?

What is the difference between Gross sales and Revenue?

Do I need to reimport my data after changing a setting?

How do I remove my test orders?

Where do I set the timezone and currency?

How are orders in another currency counted?

How does Fullmetrix recognize a new customer?

Why is today missing?

A recent order is missing from my reports

The Brands or Suppliers report is missing from the menu

How do I calculate my margin?

Why does Google Analytics show different sales?

Can I export a report?

AdvertisingCopy Anchor Link

How do I connect Meta Ads, Google Ads or TikTok Ads?

How do I connect ChatGPT Ads?

Can Fullmetrix change my campaigns?

Why does the ad platform report more sales than my store?

What is a good ROAS?

Why is there no ROAS for ChatGPT Ads?

Why do yesterday's ad numbers change?

Is my ad spend converted into my currency?

The card shows Token expired - Please reconnect

How do I send my customers to Meta, Google or TikTok?

What is conversion import for?

Marketing and WhatsAppCopy Anchor Link

Can I keep my current WhatsApp number?

What is a WhatsApp template?

Why can I no longer reply to a customer in the chat?

Who can I send a WhatsApp campaign to?

Do WhatsApp messages cost money?

How do I recover abandoned carts?

How do I tell a customer when a product is back in stock?

How do I import my contacts?

How do I create a segment?

What is the difference between a popup, flyout and embed form?

Why is the Surveys entry missing?

Do Omnisend and Klaviyo send emails from Fullmetrix?

What do I need to use the AI assistant?

Can I get my numbers by email every week?

Account and billingCopy Anchor Link

Where is billing?

How is my subscription price calculated?

What happens at the end of the trial?

My payment failed, what should I do?

How do I change card or cancel?

Which roles can a team member have?

How do I change the interface language?

How do I change my password?

How do I delete an organization?

Security and privacyCopy Anchor Link

Where is my data hosted?

What data does Fullmetrix read from my store?

Does Fullmetrix show a cookie banner?

What data is sent to ad platforms with an audience?